Citrix Receiver for Mac: Free Download - Access Citrix business applications. Support for macOS 10.13 High Sierra - This release includes changes in the way users enable Generic USB Redirection for Citrix Receiver for Mac using macOS. Intel, 64-bit processor; OS X 10.10 or later; One of the following browsers. The plugin can be found here.
Applicable Products
- NetScaler Gateway
- Receiver for Android
- Receiver for Linux
- Receiver for Mac
- Receiver for Windows
Symptoms or Error
Users may receive the following error when launching an application with Receiver for Windows 4.7, Receiver for Mac 12.5, Receiver for Android 3.12.2, Receiver for Linux 13.6 and newer:
Error: You have not chosen to trust '(CERT INFO)', the issuer of the server's security certificate. Contact your help desk for assistance.
Error: You have not chosen to trust '(CERT INFO)', the issuer of the server's security certificate. Contact your help desk for assistance.
CitrixWorkspaceappforMac Contents Aboutthisrelease 3 PrerequisitestoinstallCitrixWorkspaceapp 17 Install,Uninstall,andUpgrade 24 Configure 26 Authenticate 59. Compared to: Citrix Receiver for Mac 12.2 Citrix Receiver for Mac 12.3 contains all fixes that were included in Versions 12, 12.1, 12.1.100, and 12.2, plus the following, new fix: If Citrix Receiver for Mac is configured to use a proxy server, Secure Socket Layer (SSL) connections can fail. #640652 Compared to: Citrix Receiver for Mac 12.1.100. The Mac OS is Sierra and High Sierra. I've tried every version of Receiver at this point, though after reading a few posts, I've been switching between 12.6 and 12.7 hoping for some progress. Any input is welcome!
Receiver for Mac
Receiver for Android
Solution
Important! This article is intended for use by System Administrators. If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article.
This issue may be caused by an out-of-date intermediate certificate installed at NetScaler Gateway. This does not mean that the CA certificates currently being used is expired but the CA has since released newer versions of that certificate.
Verify the certificate bindings at the NetScaler Gateway to resolve this issue.
To confirm this, visit the NetScaler Gateway website using a web browser, and examine the certificate chain in the web browser. You may wish to cross-check this by repeating with more than one web browser (such as with Google Chrome and Mozilla Firefox). Then, compare all the certificates in the browser's certificate chain with the certificate chain at NetScaler Gateway.
Note: Compare all the serial numbers in the certificates and not just the Subject Name. If there are any mismatches in intermediate certificates, this is a possible cause.
Update NetScaler Gateway with the corresponding intermediate certificates, as they appear in the web browser. You can export the intermediate certificates from the web browser. If you used more than one web browser, it is possible that they yield different certificate chains. If so, use the newer certificate chain. For more information about installing and linking an intermediate certificate with Primary CA on a NetScaler Gateway appliance, refer to CTX114146.
Problem Cause
The Receiver for Windows 4.7, Receiver for Mac 12.5, Receiver for Linux 13.6 and newer versions are going to validate the root certificates even if it trusts the intermediate, which is not the case with the browsers. If the browser trusts the intermediate, it trusts the server certificate, without going down to the root certificate and will display the newer version of the root from its certificate store and not the actual root certificate sent by the server or NetScaler Gateway.
In Receiver for Android 3.12.2, joint server certificate validation is turned off by default. If this policy is enabled in the Receiver without the correct set of certificates configured on the server/gateway, users may see the error message.
In Receiver for Android 3.12.2, joint server certificate validation is turned off by default. If this policy is enabled in the Receiver without the correct set of certificates configured on the server/gateway, users may see the error message.
![For For](/uploads/1/3/4/1/134194110/253871831.png)
Additional Resources
- CTX221453 - Citrix Receiver - SSL Error when connecting via NetScaler
- Citrix Documentation - Receiver for Mac, Receiver for Android
- CTX114146 - How to Install and Link Intermediate Certificate with Primary CA on NetScaler Gateway
![Citrix Receiver For Mac High Sierra Download Citrix Receiver For Mac High Sierra Download](/uploads/1/3/4/1/134194110/988251484.png)
Just looking for some insight... receiving this error when launching a particular app that worked with previous versions of the Citrix Receiver and Mac Operation system. We verified it does work in Windows and the Citrix receiver is working for other apps.
Thank you in advance!
Process: Citrix Viewer [6593]
Path: /Applications/Citrix Receiver.app/Contents/Helpers/Citrix Viewer.app/Contents/MacOS/Citrix Viewer
Identifier: com.citrix.XenAppViewer
Version: 12.3.0 (418199)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Citrix Viewer [6593]
User ID: 501
Date/Time: 2016-10-13 10:16:09.568 -0400
OS Version: Mac OS X 10.12 (16A323)
Report Version: 12
Anonymous UUID: AA94FA26-964A-5FB8-AFDF-C7A47B62D806
Sleep/Wake UUID: 13111C1E-C43E-49D9-BD5C-BC3B18DDC242
Time Awake Since Boot: 19000 seconds
Time Since Wake: 2700 seconds
System Integrity Protection: enabled
Crashed Thread: 3 2 Dispatch queue: com.apple.root.default-qos
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Latest Citrix Receiver For Mac
Exception Note: EXC_CORPSE_NOTIFY
Citrix Receiver For Mac 10.5
*Error Code is attached